Frequently Asked Questions
Q1. Who are eligible to participate in this promotion?
A1. The MasterCard 2008 Great Singapore Sale Promotion (the 'Promotion') is organised by MasterCard Asia/Pacific Pte Ltd ('MAPPL'). The lucky draw to be held in connection with the Promotion is open to all cardholders (both principal and supplementary cardholders) of MasterCard credit cards, MasterCard electronic cards and MasterCard debit cards.
Q2. Who are not eligible to participate in this promotion?
A2. The following are excluded from the lucky draw to be held in connection with the Promotion: employees and immediate family members of MAPPL, and all participating banks, and employees of external auditors and advertising and promotions agencies of MAPPL related to the Promotion.
Q3. When is the promotion period?
A3. 23 May to 20 July, 2008
Q4. How do I participate in this promotion?
A4. Every qualifying transaction made in Singapore using a MasterCard credit card, MasterCard debit card or MasterCard Electronic card, regardless of which country it is issued in, during the Promotion Period shall automatically entitle the cardholder thereof to one chance in the draw. A qualifying transaction means a transaction processed via MasterCard Interface Processor (MIP) within Singapore, including Mail Order Telephone Order (MOTO) and internet transactions with Singapore merchants but excludes cash disbursement and ATM withdrawal.
Q5. What is the prize for this promotion?
A5. Each qualifying transaction charged by a cardholder to their MasterCard credit card, MasterCard Electronic card and MasterCard debit card during the Promotion Period, within Singapore entitles the cardholder to a chance to win S$100,000 which will be credited into the cardholder's MasterCard account used to make the winning purchase or, if the crediting of such an amount is not authorised by law or by the winner's issuing bank for any reason, issued in the form of a cheque. If the winner's account is located in a jurisdiction other than Singapore, prior to crediting the account or drawing a cheque as applicable:
- the S$100,000 will be converted to the relevant currency of the winner's account using the currency exchange rates determined by MasterCard at its sole discretion; and
- to the extent any taxes, duties or other charges are payable by MasterCard in transferring the Prize to the winner's account, these will be deducted from the Prize and the winner will receive the S$100,000 less any such taxes, duties or charges.
Q6. How many winners will be selected?
A6. There will be one winner for the Prize.
Q7. When will the draw be conducted?
A7. The draw will be conducted in MAPPL's office on August 6, 2008 at 152 Beach Road, #35-00, The Gateway East.
Q8. Are incidental charges and applicable taxes included in the package?
A8. Participants shall be solely responsible for any taxes or duties payable as a result of participation in this Promotion or winning or using any Prize thereunder. See A5 in relation to currency conversion and other taxes, duties or charges where the winner's account is located in a jurisdiction other than Singapore.
Q9. Is the prize transferable?
A9. The Prize is not transferable and will only be given to the winner who is able to satisfy the requirements for the claiming of the Prize as set out herein.
Q10. When will the winners be announced?
A10. The winner will be announced on August 15, 2008 or within 14 days following the determination of the winner under the Promotion (whichever is the later) in The Straits Times in Singapore.
Q11. How will the winners be notified?
A11. The winner will be notified by telephone and by ordinary post. Notice shall be deemed to have been given by telephone by contacting the number of the participant and by ordinary post by posting such notification to the winner's address (both as determined by the relevant MasterCard card issuer's account records).
Q12. When must I claim my prize?
A12. The Prize must be claimed by September 30, 2008, at the end of the business day in Singapore, failing which the unclaimed Prize will be donated to an approved charity.
Q13. How to claim my prize?
A13. The winner is required to submit the following documents to MAPPL at 152 Beach Road, #35-00 The Gateway East, Singapore 189721 for locals and MasterCard overseas offices if the winner is a foreigner not residing in Singapore, within seven working days, following notice by telephone:
- the original transaction receipt or billing statement, with his/her name, address, contact numbers written legibly on the back;
- a clear legible copy of his/her NRIC/Passport;
- a clear legible copy of his/her MasterCard credit card or MasterCard debit card or MasterCard Electronic card that was used.
All transaction dates will be based on the date indicated on the original transaction receipt submitted.
